Terms and Conditions
30 Day Guarantee
We offer a 100% Money Back Guarantee on every purchase you make with us; if you are unsatisfied with your purchase for any reason, please return it within 30 days for a full refund.
- You must contact us to request a return Return Authorization Number (RAN)
- Items must be returned in their original packaging, in new condition with the RAN # clearly displayed.
- Return shipping costs are the sole responsibility of the customer.
- Orders weighting over 20lbs are subject to a %10 restocking fee; original shipping costs we also be withheld from the refund amount.
- We must receive the item within 30 days of delivery.
- Refund will be issued once we have received the item via your original payment method
*If an item is used, damaged or not in the original packaging, we retain the right to refuse the refund, or issue a partial refund or store credit, at our discretion. We also retain the right to refuse acceptance of unauthorized returns and, at our discretion, to offer a store credit in place of a monetary refund.
Please inspect your merchandise carefully upon arrival & report any damaged merchandise to us immediately so that we can resolve the issue as quickly as possible and ship out a replacement product. *Damages must be reported within 36 hours of delivery.
- We require a picture of the damaged merchandise be emailed to us along with the damage information. (This is required by the carrier in order for us to file a claim.)
- The damaged item, along with any and all accompanying packaging, must be retained for 30 days and kept available for inspection by the carrier should they choose to view proof of the damage.
Defective or Missing Merchandise
We strive for quality service in every aspect of our orders and as a result, these issues rarely arise, however, in the event that a mistake is made with your order or you receive defective merchandise, please report it to us immediately and we will resolve the issue as quickly as possible. *Defective or Missing Merchandise and any errors with an order must be reported within 72 hours of delivery.
Depending on the size, weight and value of the item, we may require that you simply email a picture or pictures of the defective item for our assessment before sending out a replacement. If not, the following terms apply:
- We may require that you return the defective item. If so, we will provide you with a return shipping label.
- We must receive the damaged item with 14 days of the original dispatch date, for inspection.
- A replacement will be shipped out once we receive the damaged item.
In either case, if a replacement item is not in stock at the time, we will issue a full refund for the item.
If you have any questions regarding our return policy or would like to return an item please contact us at: firstname.lastname@example.org
Orders usually ship out within 1 business day of cleared payment!
- Shipping to the Continental US is Free!
- No PO Box addresses (physical addresses only).
- Items ship via UPS, USPS or Fedex (Freight may be used for large, very heavy orders).
- Tracking #’s will be emailed to the customers’ email address as soon as they are available.
- We currently ship to the US only.
- Orders ship from our warehouses in either NJ or CA, depending on the items ordered.
- Larger orders may be shipped in multiple packages.
- *Sorry, we no longer ship to Canada.
*Please be sure of your shipping address when you order- in order to ship orders in one business day, we process orders and arrange shipping almost immediately, shipping address changes made after orders are processed may not be possible or may incur extra shipping fees.
Shipping to Gift Recipients
We are happy to ship your order to your gift recipient!
- Simply add your gift recipients’ address to your Paypal account addresses and be sure to select the gift recipients’ address as the shipping address for the order during checkout.
*Note: In order to comply with the Paypal Buyer Protection Policy, we can only ship to the address recorded in the Paypal transaction details for the order; please be sure to set the correct address when placing your order. .
*Promotional offers do not apply to wholesale orders.
All payments are processed via Paypal. (Learn more below under “Security”)
Please note – Himalayan Salt Boutique is a Lands’ End Enterprises LLC company, therefore the charge applied on your card will appear as “LandsEndEnt”.
*You must be 18 years old or older to purchase from our site (Paypal requires that you be 18 yrs. or older to start an account).
At the Himalayan Salt Boutique, the safety and security of our customers’ personal and financial information is of utmost importance to us!
When shopping at himalayansaltboutique.com, whether you use your Paypal account or not, your personal and financial information is never at risk, as we use the Paypal Checkout System to process orders.
All financial & personal information entered during the checkout process is entered directly into the Paypal industry leading SSL Encrypted server, meaning your financial information is never collected nor retained on our website.
In addition to this checkout security, our site is also encrypted with an industry leading Comodo SSL security feature for added safty and security. This ensures that any information you provide via our website, such as form submissions or newsletter sign ups you may choose to submit, is safe and secure as well. It also adds an extra level of protection at checkout.
As long as you access The Himalayan Salt Boutique using a standard secure browser that supports SSL, such as Netscape, Google Chrome, Internet Explorer, etc., the personal data you enter (name, address, phone number, credit card information, etc.) is protected by the Paypal encrypted server for your protection during the entire transmission process. PayPal also guarantees 100% protection against unauthorized payments sent from your account or credit card, plus, the Paypal Buyer Protection Policy covers any purchase you make using Paypal.
What is PayPal?
PayPal enables anyone with an email address to securely send online payments using their credit card, bank account or Paypal account. When you proceed through the Himalayan Salt Boutique checkout process, you will checkout via PayPal’s Secure checkout pages. You will notice the gold padlock in the browser bar, which will also be green, so that you know you are entering your information on a secure server.
Is PayPal secure?
Yes, as safe as it gets. PayPal uses SSL technology to keep your information safe. In addition, when you purchase anything online using PayPal, whether using your Paypal account or as a guest using your credit card, the strict Paypal Buyer Protection Policy applies to alltransactions.
Do I have to sign up for a PayPal account to use the shopping cart checkout?
No. You can check out as a guest, without using a PayPal account. Simply click on “Proceed to Checkout”, you will checkout using your name, address and credit card information just like you would with any other online shopping cart. Your personal and financial information is still safe and secure, transferred over SSL Paypal Checkout.
What if I don’t want to use my Paypal account and would rather just use my credit card instead?
You can check out as a guest, without using your PayPal account. Simply click on “Proceed to Checkout” instead of logging into your Paypal account & you will checkout using your name, address and credit card payment just like you would with any other online shopping cart. Your personal and financial information is still safe and secure, transferred over SSL Paypal Checkout.
Does it cost me anything to use or sign up for PayPal if I do decide I would like an account?
No. It is free to use PayPal or to open a PayPal account and send money using your PayPal account.
How do I sign up for PayPal?
Signing Up for PayPal is simple and easy! You will receive the option to open a PayPal account when you are ready to checkout. Or you can go to the PayPal site directly to open an account.
If you have any questions or concerns about any of our items or policies, you are welcome to contact us at email@example.com